Privacy Policy

At TEND, we respect your privacy and are committed to handling personal information with care and transparency.

This Privacy Policy outlines how information is collected, used, and protected when you visit our website or interact with us online.

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Information we collect

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We may collect personal information when you:

• Make a purchase

• Submit an enquiry or contact form

• Sign up for updates or communications

• Browse our website (through standard analytics tools)

This information may include your name, email address, phone number, delivery details, and any information you choose to share with us.

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How we use your information

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Personal information is used only for purposes directly related to TEND, including:

• Processing orders and enquiries

• Communicating with you about purchases, events, or services

• Improving our website and offerings

• Meeting legal or administrative requirements where necessary

We do not sell, rent, or trade personal information.

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Payments

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Payments made through this website are processed via secure third-party payment providers. TEND does not store or have access to full payment details such as credit card numbers.

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Cookies and analytics

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This website may use cookies or similar technologies to understand how visitors interact with the site and to improve functionality. These tools collect general usage data and do not personally identify you.

You may adjust your browser settings to refuse cookies if you prefer.

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Sharing of information

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We may share personal information only where necessary to:

• Complete a transaction (such as delivery services)

• Comply with legal obligations

• Operate essential website services

Any third parties we work with are expected to handle information responsibly.

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Data security

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Reasonable measures are taken to protect personal information from loss, misuse, or unauthorised access. While no online system can be guaranteed to be completely secure, care is taken to safeguard information shared with us.

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Your rights

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You may request access to, correction of, or deletion of your personal information at any time by contacting us directly.

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Changes to this policy

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This Privacy Policy may be updated from time to time. Any changes will be reflected on this page.

If you have questions about how your information is handled, we encourage you to contact us.